Contact

What people frequently ask

FAQ

1. What is your shipping policy and how long does it take?


We usually dispatch orders within 1–3 business days. All items are shipped from the UK, and delivery time depends on your location.

What if my item is damaged or the personalization is incorrect?


If your product arrives damaged or has a personalization mistake, please contact us right away. We will offer a replacement or an appropriate solution as soon as possible.

Can I change my personalization details after placing the order?


Yes – as long as your order has not entered the production process, changes can still be made. Please contact us as soon as possible to update your personalization details.

How can I contact you for more questions?


You can message the shop owner, Dima Morari, directly through Etsy. He usually replies within a few hours and provides helpful support.